1. No Refunds on Custom Items
Because the vast majority of our items are completely custom-made and personalized specifically for you, all customized products are strictly non-refundable. Once production on a custom order has begun, we cannot issue refunds, cancellations, or exchanges under normal circumstances.

2. Missed Deadlines & Time-Sensitive Orders
If a specific delivery date was agreed upon prior to your purchase ("time is of the essence") and we miss that deadline due to our fault, we will gladly issue a full refund for your purchase. However, if production or shipping is delayed because the buyer delays communication (such as failing to approve designs or respond to questions in a timely manner), a refund will not be granted once the item has been completed or shipped. We are not responsible for weather conditions that may delay your item being received when in transit through UPS or USPS.

3. 30-Day Defect Inspection Window
We take immense pride in our craftsmanship and want you to love your cup. Anything that you believe needs to be reviewed as a possible product defect (such as epoxy lifting or a clear crafting error) must be brought to our attention within thirty (30) days of purchase. After this 30-day window has expired, we cannot evaluate the item for potential refunds, repairs, or replacements.

4. Handmade Characteristics & Stray Glitter Disclaimer
Our studio is a high-volume creative environment where multiple unique projects are crafted simultaneously. Because of this, fine materials like glitter naturally become airborne during the production process. While we make every attempt to ensure your tumbler is perfectly pristine, it is entirely possible for stray glitters or minor airborne particles to make their way onto your item. These are minor, normal characteristics of 100% uniquely handmade art, and there is zero guarantee that this will not happen. Consequently, minor stray sparkles or tiny cosmetic irregularities are not considered product defects and are not eligible for a refund.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

11137 Waterford Ave. Englewood, FL 34224

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend a well packaged and an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Please inspect items for Gifts, the 30 day clock is ticking. If the receiver just doesn't like it, they are a horrible person and don't deserve you. No refunds for picky relatives.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail shop@twistedduckcreations.com

Returns & Refunds Policy